What our Customers say...
I recently sustained severe water damage throughout my home. The Hartford insisted that they send the best of the best, and they were right!
I just left our property where you guys are working and I have to say I’m really, really impressed with the guys that are working here. They’re very clean, articulate, polite and courteous. I’m also impressed with how you guys are doing the remediation. I know, often, people don’t take the time to call and say positive things but I think here it’s definitely warranted.
Excellent work, professional and very knowledgeable. 10's across the board.
SERVPRO was on time, knowledgeable and very professional. It was a relief to meet with your staff to address the issues with the flood because they took immediate action to remediate the problem, including taking care of the paperwork required by the insurance company to move forward with the restoration process. They were clean, neat and well organized. It was a relief considering the circumstances. Thanks for your prompt and efficient service; we'd gladly use your company again.
SERVPRO deserves the highest accolades available.
Clone Esdras and Scott and give them raises! Really your reps Esdras and Scott are wonderful.
We want to thank Junior Diaz and his crew for the outstanding work they did cleaning up and testing the affected areas to prevent mold. Junior was knowledgeable, courteous, and always available. We would use SERVPRO again based on his fine work.
They were angels who rescued our kitchen, family room, dining room, living room and three bedrooms; like magicians with a smile in their hearts.
Thank you for everything during this whole emotional and stressful process, SERVPRO of BURBANK has been very accommodating and professional. Special recognition and thanks to Patty Coronado in her ability to treat our possessions as her own especially Sercin's memorabilia and antiques. Patty did an outstanding job managing her team and coordinating everyone.
SERVPRO of Burbank’s effective and efficient on-site management/decision-making resulted in (a) minimal drywall damage (b) a wood floor REPAIR scope instead of wood floor REPLACEMENT. Additionally, the techs were courteous and punctual and SERVPRO of Burbank exhibited overall easy-to-access communication by phone or e-mail.
I would like to thank you for excellent service. Everyone that came was very polite and professional. Special thanks to Ryan he was instrumental in clear explanation of the job and was very thorough with his checks of the work-site.
SERVPRO made a horrible experience tolerable. They came in and within 15 minutes, they had a crew here and took control of the situation. Throughout the whole experience, they guided us and gave advice that helped us through the process. Everyone we dealt with was so great. I’ve not been able to say enough nice things about SERVPRO to anyone that would listen.
They did everything correctly and they are very nice people!
The SERVPRO office staff Yvonne, Taylor and Amanda was fantastic in keeping us informed during the whole process.
Professional, punctual and efficient. Grant and team were a pleasure to work with!
Not once, but twice, we depended greatly on SERVPRO of BURBANK to help us during dire catastrophes. Each time your highly qualified staff rose to the challenges. Thank you for a job extremely well done!
Amanda, thank you so very much!!! It’s people like you that keep customers wanting to come back to your place of business. I hope your supervisor knows what a valuable asset you are to SERVPRO. I have been with the Burbank Fire Department for 30 years, have seen many fires with SERVPRO showing up after we leave, but I never realized what a real professional service it is that you provide. Thank you so much again.
SERVPRO of Van Nuys was extremely professional, knowledgeable, courteous, polite, friendly and well-spoken. Thank you!
SERVPRO was contracted by our insurance company to clean our furniture and belongings after a bedroom ceiling collapsed in our apartment. Plaster chunks and dust were everywhere! Also, when the ceiling was replaced, additional plaster dust spread throughout the apartment, as the workmen did not properly seal off their workspace. SERVPRO did an excellent job cleaning up behind both collapse and the workmen! The team (Danny, Chase, Queta, Patty, Yolanda and Karla) showed up on time; they were courteous, professional, and very organized. There was a question about what rooms were covered in the contract to be cleaned; it was resolved quickly and politely. We gave them a map for where our belongings should be placed (the workmen had stacked everything haphazardly throughout the apartment); the SERVPRO folks confirmed correct placement as they went. We are very happy with the results; if we could hire that team directly for regular cleaning, we would!