Here at SERVPRO of Van Nuys North, we adhere to the quickest response by following the 1,4,8 hour rule.
Within one hour from notice of loss, our office ladies at SERVPRO of Van Nuys North will contact your insurance to arrange for initial inspection.
Within four hours of initial loss, we're on site to start mitigation services whether as long as agreement with insurance is made and authorization completed.
Within eight hours after the loss, we update the insured and the insurance adjuster with what was initially completed. We then follow up that day with the primary contact and continue what needs to be done until job completed.